Website Issues

Having problems with opening PDF documents?

Verify that you have a current version of Adobe Acrobat Reader

• To determine the version of Adobe Acrobat, open Adobe from your desktop or start menu, click on help, and then About Acrobat Reader.
• If you have a version of Acrobat Reader less then 4.0, we recommend you update your reader to version 5.0 or higher. You can download the latest version of Adobe Acrobat Reader free from http://www.adobe.com/products/acrobat/readstep2.html

Confirm Your Adobe Configuration

When accessing PDF files on the Web, you typically have two options: (1) open the PDF file within the browser window, or (2) open the PDF file in Acrobat Reader as a separate application. We recommend option (2) opening the PDF file in Acrobat Reader outside the browser window. In order to confirm this setting, follow the steps below:

For Acrobat Version 4.0x:

• Start Acrobat Reader 4.0x.
• In Acrobat Reader, choose File > Preferences > General.
• Deselect Web Browser Integration in the Options area of the General Preferences dialog box.
• Click OK, and then exit from the Acrobat Reader.
• You may need to close and re-launch your browser for these changes to take effect.

For Acrobat Version 5.0x:

• Start Acrobat Reader 5.0x.
• In Acrobat Reader, choose Edit > Preferences > Options.
• Deselect Display PDF in Browser in the Web Browser Options area.
• Click OK, and then exit from the Acrobat Reader.
• You may need to close and re-launch your browser for these changes to take effect.

Once these changes are made you may be prompted with a message stating "You have chosen to download a file from this location. What would you like to do?". You may either: (1) Open the file from the current location or (2) Save the file to disk. Note: there is a check box asking "Always ask before opening this type of file" - De-select this checkbox if you do not want to always be prompted with this option of launching or saving locally.

To continue to browse on the web you will need to return back to your web browser.

Save PDF To Your PC

Alternatively you may save the file to your computer. To save the file to your local PC, this can normally be accomplished as follows:

• Right click on the link.
• Select "Save Target As" (Internet Explorer) or "Save Link As" (Netscape) from the menu. 
• Use Adobe Acrobat Reader to open the file directly after downloading.

If you have any further problems contact the webmaster.