Frequently Asked Questions

Consumer Issues

How do I make a consumer complaint about a U.S. company, transaction or business person?

If you have a complaint about customer service you should contact the company first and try to resolve your complaint directly. We suggest you put your complaint in writing (letter, fax, or email).

If that doesn't work, or you would just like to enquire about a company, please contact the Better Business Bureau located nearest to the company.

Every U.S. state, and in some cases county and city, has its own consumer protection office which may be of assistance.

Other websites you may find useful:

• New Zealand Ministry of Consumer Affairs - Scamwatch
• Selected U.S. Federal agencies
• New Zealand Commerce Commission
• New Zealand Securities Commission
• New Zealand Serious Fraud Office
• Other useful links in Australia, the U.S. and Canada

How do I identify and complain about a possible scam or fraud?

If you suspect a scam or fraud, please contact the New Zealand Ministry of Consumer Affairs, Scamwatch service.

If you wish to complain to the U.S. government about an internet fraud, you may contact the Internet Fraud Complaints Center or you can register your complaint with the Federal Trade Commission.

Other websites you may find useful:

• Advance fee business scams (U.S. Dept. of State)
• Consumer Sentinel
• Cybercrime (U.S. Dept. of Justice)
• Investor Information (U.S. Securities & Exchange Commission)
• Scamwatch (Australian Government)
• Scams (Australian Competition and Consumer Commission)
• FraudWatch International
• Internet fraud tips

If you are a New Zealand citizen and are the victim of a fraud/crime, please report the matter to the New Zealand Police even if you believe the offender/group originates in the United States. The Police will pass on the relevant information to international agencies as required.