U.S. Citizenship Services
American Citizen Services (ACS) is part of Consular Services, based at the U.S. Consulate General in Auckland. Assistance is provided to American citizens in New Zealand, including but not limited to Passport services, Consular Reports of Births and Deaths Abroad, and Notarials. In emergency situations, including deaths, arrests and crisis situations, please contact ACS ( + 09 303 2724 ext 2900). After hours, contact the Duty Officer at + 04 462 6000.
For American Citizen Services information please visit the 'U.S. Citizens Services' tab above, or click here.
If you are a New Zealand citizen or a third-country national and would like to request a visa, please visit the Services to New Zealanders page.
Smart Traveler Enrollment Program (STEP)
The State Department (DOS) recently launched the Smart Traveler Enrollment Program (STEP). It allows U.S. citizens to record foreign trip and residence information that DOS can use to communicate with and assist citizens in an emergency.
U.S. citizens who travel or reside abroad can also access this site. We invite you to enrol yourself and your family and become acquainted with STEP. If you are already registered with this Embassy/Consulate, please enrol using STEP to update your records. STEP for U.S. citizens allows you to enrol and update your own records, making it easier for you to keep your information current. This also includes your travel itineraries. The data you provided is completely secure, and is held behind DOS firewalls, accessed only by cleared personnel in Embassies, Consulates, and DOS, and releasable only under provisions of the Privacy Act.
Counter Hours for the U.S. Consulate General in Auckland
Please be advised of the new Counter Hours for the U.S. Consulate General in Auckland. The office will now be closed to the public on the last Wednesday of every month, for training and administrative purposes.
- Passport Services for American Citizens
1:00pm - 3:00pm Monday to Friday, except the last Wednesday of each month, and U.S. and N.Z. public holidays.
- Emergency Services for American Citizens
8:00am- 12:00pm and 2:00pm- 4:00pm Monday to Friday, except the last Wednesday of each month, and U.S. and N.Z. public holidays. For emergencies during business hours please phone + (9) 303 2724 ext. 2900; and after hours + (4) 462 6000.
- Non-immigrant visa interviews
By appointment only
- Immigrant visa interviews
By appointment only
Foreign Entry Requirements for U.S. Citizens